We ship our products by FedEx Standard Overnight to address in the United States, and by FedEx International Priority for orders shipped to all other countries. O-STANDARDS™ are shipped by FedEx without ice. Once received by the purchaser/user, O-STANDARDS™ should be kept at room temperature (18°C/64°F to 23°C/73°F). Please read the product data sheets for important notes and information.
Customers outside the United states are responsible for all documentation, procedures, and fees associated with importing our products.
All orders, charges, payments, and other aspects of purchasing a product from our online store are handled by FastSpring.
OTMIAS® image analysis software is available for purchase as a software download only. We offer no trial period, and no trial version of the software. OTMIAS® is available as a subscription license for one year (365 days). An internet connection at the time of installation is required for software activation, and subsequently for periodic software validation, and updating O-STANDARDS™ library within the software. ALL SOFTWARE SALES ARE FINAL; there will be no returns or refunds.
We will refund the full purchase price of any O-STANDARDS™ block returned within two weeks of receipt by the user, but only if the product was unused and undamaged. Shipping and handling fees are not refundable. All products have been tested for the intended application using commercially available antibodies and standard immunoperoxidase methodology (immunohistochemistry). As each user may use different reagents, methods, and instrumentation which may affect the performance of O-STANDARDS™, Olive Tree Media does not guarantee the performance and is not responsible for unexpected results obtained by the end user. There will be no refunds or replacement for items purchased at a discounted/reduced price (SALE items).
Special offers: Items sold at discount or offered for free with coupons do not qualify for technical support.
Olive Tree Media, LLC, reserves the rights to change this policy at any time without notice. All changes and updates to the policy will be available on this page which always reflects the current terms of sales.
Olive Tree Media, LLC
Rev. January 15, 2017.
© 2017 Olive Tree Media, LLC